Shipping policy
Shipping Rates
Metro: $7.99
Rural: $11.99
Order Cutoff Time
Orders placed before 11am (Monday–Friday) AEST/AEDT are prioritised for faster dispatch. Orders placed after 11am, on weekends, or on public holidays may be processed the following working day.
Handling Time
Your order will be processed within 2 working days (Monday-Friday)
Transit / Delivery Time
All orders are shipped from Melbourne. Delivery times vary depending on parcel size and destination:
Smaller parcels (via Australia Post):
- Same state: 2–4 business days
- Interstate: 3–6 business days
Larger parcels (via Direct Freight Express):
- Metro areas (Adelaide, Brisbane, Canberra, Melbourne, Sydney): 1–2 business days
- Metro areas (Darwin, Perth, Tasmania): 4–5 business days
- Regional areas: 2–7 business days
Total Delivery Time
2–9 business days after ordering.*
*Delivery timeframes are conservative estimates based on information provided by our courier partners and are accurate 99% of the time. However, unforeseen events beyond our control may occasionally cause delays. Shipping timeframes can also be longer during holiday periods, weather events and other events outside of our control.
Dispatch Address
OSA Brands
Unit 14/21 Yazaki Way
Carrum Downs
Victoria 3201
Australia
Closure Dates
That’s It AU is closed on all weekends, Australian national public holidays and Victorian public holidays. No orders are processed on these days. If there are any additional closure dates not listed here, they will be displayed in the announcement bar at the top of our website.